Frequently Asked Questions

ABOUT ORDERS

Serving capacity for each size of cake: The serving capacity might vary depending on the specific cake you choose, but here are the approximate sizes. 

6-8 people: 2 layers 6'' and 1 layer 8''

8-10 people: 2 layers 8''

10-15 people: 2 layers 8''

20-25 people: 3 layers 9''

30-35 people: 3 layers 9''

How does the online ordering process work? Once you order online, you will receive a confirmation email. Your order will be delivered within 48 hours.

What areas do you deliver to? Find out if we deliver to your location by entering your address during the ordering process.

What are the delivery charges? Understand your delivery fee structure and any potential additional charges based on your location or order specifics.

Do you deliver cakes outside London? We only deliver Postal Treats (brownies, cookies, and granola) by mail. Unfortunately, delivering cakes by mail is not possible at the moment.

Can you provide information about the ingredients used in your products? All products are made with high-quality ingredients, such as Castlemead Poultry from the Farmers’ Market, sustainable Wildfarmed flour, and Callebaut Chocolate.

Is there a minimum order for delivery?

Can I schedule a specific delivery time? After making your payment, you will be able to choose a specific delivery time. Please note that there is no next day delivery available.

How do I store my cake? If the cake is consumed on the same day, there are no specific storage requirements, unless in warm conditions. For storage, keep the cake in a dry and cool place. Room temperature is always ideal for enjoying the cake. Shelf life: 5 days in the fridge, 1 month in the freezer

ALLERGENS AND DIETARY REQUIREMENTS

All our products are made in an environment where we handle gluten and nuts. Feel free to contact Liv at olivia@livsbakedgoodies.com to discuss any allergies or intolerances before finalisin your order.

REFUND POLICY

We hope you are happy with your baked goodies. Once the order is delivered, it becomes non-refundable. However, if for some reason you are dissatisfied with the quality of the item, please contact us within 24 hours and we will endeavor to resolve this. If you believe you are eligible for a refund, please get in touch at olivia@livsbakedgoodies.com

WEDDING CAKES

Liv's Baked Goodies provides a diverse range of options for wedding cakes. To discuss and order your desired cake, please reach out Liv at olivia@livsbakedgoodies.com

CORPORATE EVENTS

Planning a corporate event? Perhaps you are just looking for some office treats? Would you like some goodies with your company logo on it? Then look no further! At Liv's Baked Goodies, we offer a wide selection of cookies, cupcakes and savoury items including Acmas (Turkish-filled bagels), mini dill&feta rolls, courgette&carrot muffins and many more!

Get in touch with Liv at olivia@livsbakedgoodies.com for further information