Refund policy

This policy outlines the returns process for goods purchased through Liv's Baked Goodies online store.

As our products are freshly made to order and perishable, they are exempt from the standard 14-day cooling off period under the UK Consumer Contracts Regulations 2013. This does not affect your statutory rights under the Consumer Rights Act 2015.

If you are dissatisfied with the quality of your order, please contact us within 24 hours of receipt at hello@livsbakedgoodies.com so we can look into it. Where an item is faulty, damaged, or not as described, your statutory rights are not affected, and we will offer a replacement, refund, or resolution as appropriate.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Refunds
Once your refund is approved, you will be refunded to your original payment method within 10 business days. Please allow additional time for your bank to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at hello@livsbakedgoodies.com.